Terms of sale

Who we are

• Business name: [Επωνυμία επιχείρησης] (trading as “Ferragosto”)
• Address: Agiou Christoforou 10, Krinides 640 03, Kavala, Greece
• VAT no. (ΑΦΜ): [ΑΦΜ] · Tax office: [ΔΟΥ] · Business registry (ΓΕΜΗ): [Αριθμός ΓΕΜΗ]
• Email: [email καταστήματος] · Phone: 694 681 6349

Products and prices

Prices are in euros and include VAT. Delivery costs and any cash-on-delivery fee are shown before you place your order.

Photos show the products as faithfully as possible; small colour differences due to screens are possible. Availability is checked when you order.

Your order and the contract

The contract is made when you receive our order confirmation email (for card payments, once the payment succeeds). Your receipt or invoice comes with the confirmation.

If an item turns out to be unavailable, we tell you and refund what you paid for it straight away.

Payment

You can pay with any of the following that the checkout offers:

• Card (debit, credit, prepaid), on the secure Viva.com payment page. We never see or store your card details.
• Cash on delivery, with the fee shown at checkout.
• Bank transfer, using the details you receive after ordering. We ship once the payment arrives.

Delivery

Delivery times and costs are on the Shipping page.

Right of withdrawal

You may withdraw from your purchase within 14 days of receiving it, without giving a reason. Details are on the Returns page.

Guarantee

All products carry the two-year legal guarantee of conformity (Greek Law 2251/1994). If an item is faulty or not as described, contact us for a repair, replacement, price reduction or refund, at no cost to you.

Complaints and disputes

For any complaint, email [email καταστήματος] or call 694 681 6349; we reply as soon as we can.

If you are not satisfied, you can contact the Hellenic Consumer Ombudsman (www.synigoroskatanaloti.gr) or the General Secretariat of Commerce and Consumer Protection (www.kataggelies.gov.gr).

These terms are governed by Greek law. The courts of Kavala have jurisdiction, without prejudice to your rights as a consumer.